BEST Training Courses
Breakthrough
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Organizational Leadership and Management Courses
Core Management Skills
Core Management Skills is a course for new or first time managers, supervisors or leads who need training in the fundamentals of supervising or managing. It covers the basics of making the emotional, conceptual and practical shift from employee to manager, and teaches fundamental skills such as establishing authority, the primary functions of management (planning, organizing, staffing, directing and controlling), and how to avoid typical pitfalls such as over or under managing. The course also covers some basic human resources policies, legal issues that first time managers need to be aware of and an additional module can cover behavioral interviewing.
(2-3 days)
Audience: New managers, managers who have had little formal management training, or managers needing a refresher of the basics
Highlights:
- Develop an understanding of the role of a manager as distinct from a line of staff employee.
- Utilize practical methods for planning, organizing, controlling and directing
- Understand the basics of employee goal setting, coaching, discipline and feedback
- Understand the legalities and liabilities of managing people
- Learn how to interview and hire the right people for the job
- Learn how to reward people appropriately for their efforts (tangibly and intangibly)
- Identify and avoid the common pitfalls of new managers
Human Performance Management
Human Performance Management is a course in the basics of the performance management of people. In the introduction foundational management theory is summarized and addressed briefly and concisely. The real focus of the course is the dynamic interrelationship of three key elements of human performance management:
- Goal setting at the business unit and individual employee leve
- Day-to-day coaching and intermittent feedback
- Formal periodic performance assessment and feedback
These elements are presented, discussed and practiced during the course using company specific cases. The linkage of rewards to performance is also covered. This course provides sound management basics for front-line supervisors, middle managers and team leaders. (1 day)
Audience: All levels of management who need a solid grounding in the fundamentals o managing and motivating people
Highlights:
- Understand the history and progression of the major management theories
- Learn how to set departmental and employee goals and how to communicate them
- Gain an understanding of the coaching process as well as when to coach, when to reprimand and when to praise success
- Gain an understanding of the employee discipline process and how to effectively use it to improve performance and decrease turnover (company specific)
- Gain an understanding of how to give effective performance reviews that are timely, painless and relevant to job performance improvement (company specific)
- Learn how to motivate every employee to higher levels of performance
Situational Leadership
Situational Leadership is a course that explains the four leadership styles that a modern manager must use to manage a diverse variety of employees. The course covers a model of leadership that is very dynamic and flexible. The course describes the four leadership styles of Directing, Coaching, Supporting and Delegating, explains their use, what each style looks like, who it is used with and how to utilize it to the manager’s best advantage. This course involves the use of several case studies, and instruments that give the participants feedback on their leadership preferences as well as aid in diagnosing the use of the skills taught with their respective employees. (2 days)
Highlights:
- Understand the essence of leadership and how it is relational as well as task focused
- Understand the difference between management and leadership functions
- Determine what your employees want and need from your leadership
- Gain an understanding of the four leadership styles that can be used with every employee (Directing, coaching, supporting and delegating)
- Gain an understanding (through instrumentation and exercises) of your preferred leadership styles, strengths and areas of improvement
- Determine specifically when to use each style with each employee you manage
- Gain practice in communicating to each employee how you will manage them using the four styles
- Gain practice and experience in using the four styles with different employees
Audience: All levels of management who need a practical method for identifying what type of (different) management individuals they manage need and how to communicate and utilize different practical approaches
Project Planning and Management
Project Planning and Management is a course that prepares a person to thoroughly plan and manage a project from beginning to end. This course begins with establishing objectives, project parameters, schedules and budgets. During the project implementation phase of the course, participants learn methodologies dealing with managing a project team, resolving conflicts, making mid-course corrections and monitoring adherence to budgets and schedules. Practical methods for project communications and reporting, and the use of automated project databases are also addressed throughout the course. (2-3 days)
Audience: All levels of management and staff who must lead or manage projects
Highlights:
- Gain an understanding of how to define, dimension and organize a project
- Learn how to create a project plan and get approval for resources
- Understand the proper makeup and selection of a project team
- Understand and develop work breakdown structures
- Learn when and how to utilize traditional project timing and tracking methods like PERT,CPM, GANTT and others
- Learn how to establish, track and manage a project schedule and budget
- Learn how to prepare proper project documentation and reporting for various audiences
- Learn how to run project review meetings
- Understand how to leverage project management responsibility for your career growth
Financial Analysis & Decision Making
Financial Analysis and Decision Making is a custom course developed in concert with the company CFO and accounting department or firm, FA & DM enables managers to understand what financial data they need to track on a monthly, quarterly and yearly basis and how to interpret data and make decisions based on it. The course also covers how to monitor conformance to action plans; how to prepare budgets and forecasts and how to track and report data. The use of an electronic database or spreadsheet program can be utilized in this course. A supervisor level version dealing primarily with preparing and managing budgets and forecasts can also be developed. (1 day)
Audience: All first line and mid level managers and relevant professional staff who would find this information helpful in their job
Highlights:
- Gain and understanding of the fundamentals and uses of standard business financials
- Learn how to read and analyze financial statements (Profit and Loss, Income Statement, and schedules)
- Learn the different methods of business finance
- Gain an understanding of common business finance terms (cash flow, time-value of money, key ratios, lease-versus buy analysis, cost-benefit analysis, etc)
- Learn how to develop realistic and trackable budgets
- Learn how to monitor financial performance and adherence to budgets and expenses using internal controls and variance analysis
The Executive Forum Series (senior management only)
The Executive Forum Series is a series of 1/2 day modules of training, discussion and interaction around a group of topics relevant to senior management. The series is sequential and any module can be substituted for other modules that might be relevant to a senior management team. The approach is facilitated discussion rather than didactic instruction and executives get an opportunity to pre read a relevant thought provoking book, article or case prior to each meeting. Managers share ideas on the discussion topics and the facilitator brings in outside experience and benchmarking data. A follow up plan is developed on each topic and executives commit to implementation. Meeting is usually held once per month or every six weeks depending on the desires of the company executives. Recent topics included in the series are:
- Leadership Versus management (What the best leaders really do)
- Breakthrough – Taking your business to the next level (Good-to Great Practices)
- Walking the talk (accountability)
- Motivating and building productive relationships (building a team climate)
- Developing business strategy and plans (strategic and tactical business planning)
- Managing executive time (priorities and focus)
- Leading and managing change
- Ethical decision making
- Improving productivity and processes
- Building organizational bench strength (succession planning)
Audience: Business Executives and senior managers
Lean Enterprise & Six Sigma
Lean Enterprise Systems and Six Sigma are a natural marriage. Both techniques are directed at the same results: waste and time reduction. The application of process analysis and improvement can only go so far without running into redundancies, rejects, high variability and speed inhibitors. Six Sigma systems do a wonderful job at selecting process or quality constraints, identifying root causes and working the process at its source to eliminate variable failures, waste, rework and non-value adding practices. These tools along with the Just-In-Time techniques complete optimization of the Supply Chain. This is where global competition is moving. Stay ahead of the competitors.
Lean -Six Sigma Green Belt, Black Belt and Black Belt Master programs are available.
Lean - Six Sigma is very applicable to Presidents, Operations Managers, Manufacturing Managers, Industrial and Manufacturing Engineers, Production Supervisors, Materials and Inventory Managers, Supply Chain Managers, Logistics Managers, Quality Assurance Managers, Planning and Production Control Departments, Purchasing Management.
Critical issues that will be addressed by these seminars will include:
· Set proper goals and continuous improvement criteria to achieve them
· Know why a business must focus on process management to maximize benefits
· Be able to identify waste reduction opportunities by Lean Six Sigma activities.
· Be prepared to define and implement Lean/Six Sigma projects while improving customer service.
· Apply all the Six Sigma Tools to company problems and review results
· Define methodologies for applications and designs incorporating Lean/Six Sigma
· Define a strategy and implementation plan for your company implementation.
Learning Objectives:
· Set Six Sigma goals and review philosophies
· Select and apply continuous improvements tools and list risks
· Define business processes and define results and measurement
· Lean thinking and Theory of Constraints (TOC) integration
· Do cycle time and analysis for waste reduction
· List and apply Lean tools to your processes
· Define a project scope and metrics for your organization
· Laying out project plans, team dynamics and managing change
· Process analysis and Statistical Process Control and capability analysis
· Measure and manage variables plus select sample size and error type
· Structure Design of Experiments models (DOE)
· Research Taguchi methods for robust design
· Review Design for Six Sigma (DFSS), Quality Functional Deployment (QFD) and Failure Mode and Effective Analysis (FMEA)
· Design a Performance evaluation process and score board
· Financial impact of measurements
Just-In Time Manufacturing
Just-in-Time Manufacturing is a serious and essential element of Supply Chain Management and anywhere materials must move faster and more cost effectively between two points in the flow through the supply chain. Sometimes called “Pull” systems or Lean systems, JIT is a super value adding action every company must be using to optimize throughput, delivery time, inventory and costs.
Just-In-Time Manufacturing is very applicable to Presidents, CEO’s, Financial Officers, Operations Managers, Manufacturing Managers, Industrial and Manufacturing Engineering, Quality Engineering, Production Supervisors, Logistics Managers, Supply Chain Managers, Planning and Production Control Departments and Purchasing Management.
Critical issues that will be addressed in this seminar will include:
Learning Objectives:
• List the 17 key elements of JIT and World Class
• Identify non-value added activities
• Record the impact of scheduling and level loading
• Chart and evaluate Supplier Networks
• Inventory Management and Control for JIT
• Set Safety stock, kanbans and lead times
• Review Production Flow Principles
• Define the Key JIT principles in the shop
• Do a Flow Chart of your processes
• Define the key pull system rules
• Use Signaling systems for priority control
• Conduct Pull system exercises
• Manage and Analyze cycle times
• Work Case studies of JIT - Issues and risks
• Define a cell for Cellular Manufacturing
• Do a Plant layout for JIT flow
• Analyze and adjust Setup time reduction and SMED
· Measure the typical set-up time for each of the operations
· Define which elements of the set-ups are internal and which are external
· Identify which of the elements of internal set-up time that can be reduced or changed to become external elements
“Basics of Supply Chain Management”
This course is the foundation of the entire APICS (American Production and Inventory Control Society) body of knowledge. It is taken first before the other four modules because it prepares the student for the in depth knowledge contained in the rest of the courses. The student will learn from the top down how the APICS body of knowledge is integrated to the flow of material throughout the supply chain from sub suppliers to ultimate customers.
Description of each session:
Session 1. Introduction to Supply Chain Management (2.5 Hours)
Session 2. Forecasting (2.5 Hours)
Session 3. Master Planning (2.5 Hours)
Session 4. Material Requirements Planning (2.5 Hours)
Session 5. Capacity Management and Production Activity Control (2.5 Hours)
Session 6. Inventory Fundamentals (2.5 Hours)
Session 7. Inventory Management (2.5 Hours)
Session 8. Physical Distribution (2.5 Hours)
Session 9. Quality Management and Purchasing (2.5 Hours)
Session 10. Just-In-Time Manufacturing (2.5 Hours)
Who can profit from this seminar:
Production Planning and Scheduling is very applicable to Plant Managers, Sales Management, Operations Managers, Accounting, Manufacturing Managers, Industrial and Manufacturing Engineering, Production Supervisors, Quality Management, Planning and Production Control Departments, Inventory Management and Purchasing.
Seminar Detail
Critical issues that will be addressed by these seminars will include:
· Planning at the highest resource levels over the long term.
· Scheduling from the high level plan for integrated sales and operation plans.
· Calculating Materials and Capacity Planning scenarios
· Learn the powerful impact Inventory and its movement on the overall organization
· Learn the value and importance of Purchasing and Quality on the supply chain.
· Learn the elements and value of Just-In-Time systems to optimize manufacturing.
Session 1. Introduction to Supply Chain Management (2.5 Hours)
Learning Objectives:
Role and importance of manufacturing
Conflicts in traditional systems
Role, objectives, and responsibilities of materials management
Differences among manufacturing processes
Session 2. Forecasting (2.5 Hours)
Learning Objectives:
Basic demand patterns
Basic principles of forecasting and data collection
Basic forecasting techniques
Seasonality indexes
Sources and types of forecast error
Session 3. Master Planning (2.5 Hours)
Learning Objectives
Level production plan for make-to-stock products
Relationship of resource requirements planning to production planning
Purpose of a master production schedule (MPS) and relationship to the production plan
MPS and rough-cut capacity plan
Relationship of the MPS to sales and the ability to promise delivery
Session 4. Material Requirements Planning (2.5 Hours)
Learning Objectives
Nature of demand and use of material requirements planning (MRP)
The MRP process
Purpose formats of bill of materials
Lead time, exploding, and offsetting
Order planning and control
Session 5. Capacity Management and Production Activity Control (2.5 Hours)
Learning Objectives:
Capacity management and its relation to priority planning
Rated or calculated capacity
Capacity required for a shop order
Purpose and activities of production activity control (PAC)
Session 6. Inventory Fundamentals (2.5 Hours)
Learning Objectives:
Importance of good inventory management
Classification of inventory based on flow of material
Functions inventories perform
Objectives of inventory management
Session 7. Inventory Management (2.5 Hours)
Learning Objectives
Costs that are relevant in deciding how much to order
Economic order quantity (EOQ) formula
Order point systems
Setting Safety Stock
Customer Service level
Session 8. Physical Distribution (2.5 Hours)
Learning Objectives
Concepts and applications of ABC inventory control
Activities of a physical distribution system
Physical distribution, marketing, and production relationships
Warehouse activities
Session 9. Quality Management and Purchasing (2.5 Hours)
Learning Objectives
Marketplace pressures that are driving quality standards higher in manufacturing
Quality in manufactured products
Pareto analysis, process control charts, and fishbone diagrams
Purchasing, its objectives, and steps in the purchasing cycle
Factors to consider in establishing specifications
Supplier selection and agreements
Session 10. Just-In-Time Manufacturing (2.5 Hours)
Learning Objectives
Definition of Just-in-Time (JIT)
Concept and causes of waste
Continuous flow manufacturing and intermittent manufacturing
Advantages of machine flexibility and setup time reduction
Total quality management (TQM) and lot size, lead time, and work in process
Typical homework sample assigned to each student to be accomplished between sessions:
“Answer the questions at the end of this chapter. Review the entire chapter material within 24 hours; preview the material for the next session before the next class. Bring the results of the questions to class for discussion”
American Production and Inventory Control Society (APICS) Certifications
These programs are the foundation of the entire APICS body of knowledge. The Basics of Supply Chain Management is taken first before the other four modules because it prepares the student for the in-depth knowledge contained in the rest of the courses. The student will learn from the top down how the APICS body of knowledge is integrated to the flow of material throughout the supply chain from sub suppliers to ultimate customers.
Here are the recent data on APICS materials: Prices are as of 10/1/2006 and may be adjusted from time to time:
Required materials for all students are: Cost Order #
APICS Dictionary $10.00 #01102
CPIM Exam Content Manual $16.00 #09051
Basics of Supply Chain Management
Student Workbook and Questions CD $55.00 #09122
Introduction to Materials Management $61.00 #03813
Study Notes $28.00 #09245
Master Planning of Resources
Student Workbook $55.00 #09124
Master Scheduling (2nd Ed) $64.50 #03169
Study Notes $28.00 #09246
Detailed Scheduling and Planning
Student Workbook and Questions CD $55.00 #09126
Orlicky’s Material Requirements Planning $39.95 #03802
Study Notes $28.00 #09247
Execution and Control of Operations
Student Workbook and Questions CD $55.00 #09128
Just-In-Time - Making it Happen $41.00 #03114
Study Notes $28.00 #09248
Strategic Management of Resources
Student Workbook and Questions CD $55.00 #09130
Operations Management $57.95 #09605
Study Notes $28.00 #09249
The Basics of Supply Chain Management course is ten 2.5-hour sessions that we will cover in three days for your groups. The Master Planning of Resources course is nine sessions and would be done in two and a half days. The rest of the course modules will be done in two days.
Employers may want to consider buying a “core” set of reference books (maybe 5 to 10 sets) for a central library rather than one for each student. The books are not used much in class but are used during exam preparation and not by all members at the same time.
The Student Workbook and Study Notes are the best tools and are used most of the time. Study Notes are notes in the exact order as the exam study guide which all will have from the first class.
Basics of Supply Chain Management
This course is the foundation of the entire body of knowledge of Supply Chain Management. It should be taken first before the other courses because it prepares the student for the in depth foundation of knowledge contained in the rest of the courses. The student will learn from the top down how the Supply Chain body of knowledge is integrated to the flow of material throughout the supply chain from sub suppliers to ultimate customers.
Basics of Supply Chain Management is very applicable to Plant Managers, Sales Management, Operations Managers, Accounting, Manufacturing Managers, Industrial and Manufacturing Engineering, Production Supervisors, Logistics Management, Supply Chain Managers, Quality Management, Planning and Production Control Departments, Inventory Management and Purchasing.
Critical issues that will be addressed by these seminars will include:
· Planning at the highest resource levels over the long term.
· Scheduling from the high level plan for integrated sales and operation plans.
· Calculating Materials and Capacity Planning scenarios
· Learn the powerful impact Inventory and its movement on the overall organization
· Learn the value and importance of Purchasing and Quality on the supply chain.
· Learn the elements and value of Just-In-Time systems to optimize manufacturing.
Learning Objectives:
-
-
- Role and importance of manufacturing
- Conflicts in traditional systems
- Role, objectives, and responsibilities of supply and logistics management
- Differences among manufacturing processes
- Basic principles and techniques of forecasting and data collection
- Seasonality indexes and sources and types of forecast error
- Level production plan for make-to-stock and make-to-order products
- Relationship of resource requirements planning to production planning
- Purpose of a master production schedule (MPS) and and the production plan
- MPS and rough-cut capacity plan
- Relationship of the MPS to sales and the ability to promise delivery
- Nature of demand and use of material requirements planning (MRP)
- Use the MRP process, Lead time, exploding, and offsetting
- Learn the purpose and formats of bill of materials
- Work Order planning and control
- Capacity management and its relation to priority planning
- Learn the purpose and activities of production activity control
- Discuss the importance of good inventory management
- Classify inventory based on flow of material and functions inventories perform
- Define the objectives of inventory management
- Calculate Economic order quantity (EOQ) formula for order point systems
- Set Safety Stock for Customer Service level
- Apply ABC inventory principles to manage inventory costs
- Review Activities of a physical distribution systems, and production relationships
- Look for marketplace pressures that are driving quality standards
- Do process control charts, Pareto’s Law, and fishbone and other diagrams
- Define Purchasing objectives and the steps in the purchasing cycle
- Lay out the elements in supplier selection and agreements
- Define Just-in-Time (JIT) Manufacturing
- Identify the concept and causes of waste
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Strategic Inventory Reduction
Inventory is an asset. Or is it? This seminar will show inventory is not a good thing, but it is a necessary thing. The seminar begins by showing the financial and cash flow impact on a growing business. Next, the seminar provides a clear understanding why inventory exists and accumulates in a business enterprise. In the final sessions, various techniques are discussed that, if applied successfully, will reduce the need for inventory in the business process. Many techniques are illustrated with actual case studies of companies just like yours that have simultaneously reduced inventory while improving customer service and
Strategic Inventory Reduction Presidents, CEO’s, Financial Officers, Operations Managers, Manufacturing Managers, Industrial and Manufacturing Engineering, Quality Engineering, Production Supervisors, Logistics Managers, Supply Chain Managers, Planning and Production Control Departments and Purchasing Management.
Line supervision and direct employees will benefit from an understanding of how to keep inventory at a minimum while providing excellent customer service.
Critical issues that will be addressed by these seminars will include:
· Understand the relationship of inventory to the business model.
· Know why a business enterprise needs inventory and what types of inventory are required.
· Be able to identify inventory reduction opportunities in the business.
· Be prepared to define and implement inventory reduction projects while maintaining or improving customer service.
Learning Objectives:
§ Calculate the Cash Gap of a sample business or the student’s own business.
§ Identify at least three reasons why inventory exists in a business.
§ Identify the three categories of inventory and why they occur.
§ Diagram the flow of inventory through a business process.
§ Identify the correct way to attack each of the three causes of inventory.
§ Describe three general rules of inventory management
§ Know the difference between cycle counting and physical inventory.
§ Identify three other data elements that affect inventory accuracy.
§ Define how Order Policy affects inventory quantity.
§ Identify three weaknesses of EOQ.
§ Describe the difference between actual lead and perceived lead time.
§ Identify three instances of excess inventory in the student’s company.
§ Identify three performance measures useful for inventory management.
§ Define three keys to successful inventory reduction.
§ Describe one method of inventory reduction for each of Raw Material, WIP and Finished Goods inventory.
Theory of Constraints
Probably the most revolutionary concept offered in the last 40 years for manufacturing. The integrating element most absent in modern manufacturing has been clarity of purpose and a way to see to the purpose clearly and consistently. This is the Theory of Constraints. Simply knowing where the bottleneck is in any plant and managing the flow according to it can optimize all other resources. The logic is so simple and the throughput impact so profound has caused massive numbers to convert to this tremendous new way of manufacturing life.
The Theory of Constraints is very applicable to CEO’s, Operations Managers, Manufacturing Managers, Industrial and Manufacturing Engineering, Production Supervisors, Planning and Production Control Departments, Purchasing and anyone who directly affects the flow of materials through the company.
Critical issues that will be addressed by these seminars will include:
- Where the management history for manufacturing has gone wrong.
- How the financial impact of the three key goals of TOC meet all objectives.
- How to implement Just-In-Time techniques through plant bottlenecks.
- Learn the powerful impact that bottlenecks have on the overall organization.
- How to implement a TOC measurement system that guides, reports and motivates all to better vision and performance
Learning Objectives:
- Define trends in growth, inventory and quality.
- Define planning techniques and MRP failures.
- Look at the techniques that really have worked.
- Define the typical conflicts over inventory.
- Learn the proper Master Production Scheduling techniques.
- Define the only capacity that counts.
- Define Theory of Constraints and how to use it for scheduling and JIT.
- Chart operations flow and increase throughput through the plant.
- Define the financial completeness of TOC goals and financial goals.
- Define how to structure a continuous improvement TOC system.
- Test your skills in some flow models.
- Review and set goals for your return to work.
Basics for Supply Chain Buyers -The Fundamentals
Purchasing is a real profession, not something you do at the supermarket. These two seminars offer excellent tools and techniques to optimize your purchasing skills, maximize your productivity and, most importantly, overcome the perception that purchasing has a limited contribution to corporate success.
Part I: Organize for Power is a stand-alone segment that makes certain you have the right professional vision and skills such as financial analysis, reading D&B reports, supplier selection, value analysis and inventory management.
Part II: Tools and Techniques deals with the successful use of tools such as cost/price analysis, legal aspects, contracts and negotiations. Both segments give a complete picture of what a new buyer should absolutely know about purchasing.
Basics for Supply Chain Buyers is easily applicable to many other groups within the organization: All New Buyers, Purchasing Department Group Leaders, Project Managers, Administration Managers, Controllers and Accounts Payable, Materials Management, and any others who manage or are involved in ordering or planning inventories.
Critical issues that will be addressed by these seminars will include:
· Enhanced planning skills needed to track and manage projects on a timely basis.
· Managing the real resource of project success or failure – the manpower.
· How to get buy-off and buy-in for each phase of a maintenance project.
· Building the most cost-effective plan when costs are not known.
· Becoming aware of what issues are trouble and when to call for legal help.
· Getting reasonable costs estimates when quotations are not available.
· Assess your skills and then apply them in a negotiation.
Learning Objectives:
- Identify the New Role and Impact of Purchasing.
- Define the Purchasing-Logistics Cycle.
- Identify policy and ethics for all new buyers.
- Define the proper flow and authority for P.O’s.
- Learn where to find and how to properly evaluate suppliers.
- Identify how to use Request for Quotes, Bids or Proposal.
- Interpret and use D&B reports and look for warning signs.
- Conduct an analysis and select supplier candidates
- Define the right measures to use for supplier performance.
- Define supplier certification and its effect on quality.
- Evaluate the need and strategic use of supply partnerships.
- Learn how to amplify supplier relationships for mutual benefit.
- Learn how to apply order and carrying cost in inventory planning.
- Calculate an Economic Order Quantity and learn its limitations.
- Calculate inventory turnover.
- See the power of lot size reduction and its impact on inventory
- Determine what your legal job definition is in purchasing.
- Learn what forms a contract and what breaches a contract.
- List the various elements of FOB and what is most desirable.
- Address constraint of trade and anti-trust laws
- List the benefits and disadvantages of pricing methods.
- Identify the techniques for cost analysis and when to use it.
- Conduct a full cost analysis of a large contract.
- Define the proper type contracts to use based on risk.
- List the issues of leasing versus purchase.
- Define and structure a long-term option agreement
- Learn how to obtain win-win results from negotiations.
- Review the three key elements of a negotiation
- Define and prepare the steps that must be done for success.
- Conduct a negotiation with others and report the results.
Lean Techniques for Manufacturing
The foremost resource in manufacturing is time. If you waste it, lose it, forget it, miss it or don’t plan for it you will fall behind the competitor who is more observant. Lean Manufacturing simply means less time for work to through your system. The way to do this is to reduce the waste that consumes time and adds true value. Inventory, handling, waiting, failure, movement, stocking, overproducing or poor layouts can all be reduced or eliminated with the proper tested and proven techniques taught in this workshop.
Lean Techniques for Manufacturing is very applicable to Presidents, CEO’s, Financial Officers, Operations Managers, Manufacturing Managers, Industrial and Manufacturing Engineering, Quality Engineering, Production Supervisors, Logistics Managers, Supply Chain Managers, Planning and Production Control Departments and Purchasing Management.
Critical issues that will be addressed in this seminar will include:
· Overcoming the long lead times that are really not necessary.
· Reduce inventory, increase throughput and customer fulfillment.
· Resolve the typical problems with factory layout.
· Learn the powerful impact of Pull systems on the overall organization.
· Define powerful supplier integration of no-waste signals and transactions.
· Involve the support groups and tie their decisions to the supply chain flow.
Learning Objectives:
· Define what truly adds value.
· List what the customers really want but never get.
· Start with the flow throughout the supply chain.
· Design for the customer’s customer and the supplier’s supplier.
· Planning and Scheduling for Lean systems.
· Seeing the impact of Quality on Lean systems.
· List opportunities and tools to apply Lean to your company.
· Learn how to recognize waste or “muda”.
· Define a new layout using lean guidelines.
· Check the speed through your system.
· Learn how people can reduce waste in their own processes.
· Define and test the elements of “5S” and workplace organization.
· Use Theory of Constraints to identify obstacles to the flow.
· Learn how people can reduce waste in their work practices.
· Review and set goals for your return to work.
· Define lean measurements that guarantee continuous leaning.
· Define a sequence of activities to approach your lean plan.
Improving Supplier Performance
Suppliers have become a major element of success for their customers. Almost 66% of the customers’ income now goes to the suppliers through Purchasing. The growth of supplier integration systems has been immense in the last decade and will continue in the future. It is incumbent upon management, especially Purchasing, to improve supplier performance well beyond anything done in the past. There are many techniques, and measures that can help any company to enhance their suppliers’ capabilities thereby enhancing their own competitive advantage.
Improving Supplier Performance is very applicable to Operations Managers, Purchasing Management, Buyers, Planners, Product Managers, Quality Technicians, Manufacturing Managers, Manufacturing Engineering, Quality Management, Production Supervisors, Planning and Production Control Departments and Purchasing.
Critical issues that will be addressed by this seminar will include:
Develop strategies for ongoing continuous supplier improvement.
Identify ways to select and qualify suppliers for improvement.
Identify the real value of ISO 9000 et,al. and Quality Process Certification.
Define an evaluation system to ensure supplier improvement.
Learning Objectives:
Integrate Purchasing goals and plans into corporate goals
Define quality, time and value added from purchasing
Set actions with suppliers to meet Purchasing goals.
Define financial benefit for all supplier improvement plans.
Define and pick team members to pursue supplier improvement.
Pick and qualify suppliers for improvement activities.
Define, build surveys and conduct site visits.
Learn the elements and purpose of ISO 9000, QS 9000.
Learn the seven steps of Supplier Quality Certification.
Define and evaluate the value of Alliances or Partners.
Define the most effective measures for supplier’s performance.
Learn the best way to evaluate performance and structure ratings.
Define methods to best work with suppliers to accomplish changes.
Review and set goals for your return to work.
Personal Productivity and Career Development Courses
Journey to Personal Success
The Journey to Personal Success Course is a course in personal productivity and success. It is a comprehensive 2-3 day seminar designed to enhance the success of any individual. The course involves a lot of personal thinking and individual work that enhances self-discovery and provides a plan for managing an individual’s future. This course begins where other personal productivity course (The Seven Habits, Personal Power, etc.) leave off. Far from being conceptual this course focuses on HOW TO’s. Participants learn about and perform personal work on a number of topics that are related to their personal success (career and personal) (2-3 days)
Audience: All employees and managers of a company who need a positive success mentality
Highlights:
- Gain an understanding of what makes individuals successful
- Gain knowledge on what holds a person back from achieving their goals and how to overcome these obstacles
- Identification of personal and career vision, mission and goals and development of personal action plans for goal accomplishment.
- Learn how to manage time and priorities for maximum personal productivity.
- Learn how to balance work, social, personal and family time and activities.
- Learn how to deal with and reduce the impact of negative emotions (guilt, blame, anger, worry).
- Learn how to cultivate and keep a positive upbeat attitude (in spite of circumstances).
- Learn how to manage stress (on and off the job).
- Understand how to break old habits and substitute more productive new ones.
Negotiating Anything
The Negotiating Anything course is a course designed to help your personnel with conducting successful business negotiations. However, in practice you’ll find applications that extend outside the business realm as well. Negotiations, like any other communication process, are both a skill and an art. This course teaches the skill and through practice helps the trainee refine the art. The skill comes from using practical techniques, which have predictability toward influencing desired outcomes. Participants can use the skills of negotiation to accomplish their goals, have their point of view understood, and obtain agreement from others with whom they interact. (1 Day)
Audience: Any mangers or professional staff who have to negotiate sales, contracts or ideas
Highlights:
- Gain an understanding of the power and uses for negotiating skills
- Understand the common misunderstanding about negotiators and negotiating
- Learn a practical “integrative” model of negotiation that can be applied to any situation
- Gain an understanding of the qualities of top negotiators
- Learn what and how to prepare for a successful negotiation (negotiation analysis)
- Learn several negotiating strategies and tactics and when to apply them
- Learn how to play the negotiation game through a video case study
- Understand the types and uses of power and identify your own power base(s)
- Learn how to identify and overcome deadlocks and “poor behavior” tactics used by the other side
Connecting Through Communication
Connecting through Communication is a course that addresses the number one problem in most organizations. This workshop provides an understanding of the communication process and shows why the process typically goes wrong. Through the use of a communication styles instrument participants come to learn about differing communication styles, their own preferred style, how to read the styles of others and how to tailor their communication to each style for maximum impact. While the focus is on interpersonal communication, the course also deals with group and team communication and provides supportive learning for a team-building program. (1 day)
Audience – all managers, employees and staff within an organization
Highlights:
- Gain an understanding of how human communication works and the causes of communication problems
- Learn the five master skills that every communicator needs to develop in order to be successful
- Learn about the differing styles of communication that people use
- Understand your preferred style and method of communication
- Learn a method for quickly “reading” the style of others
- Practice methods for adapting your communication to the communication needs of others so that your message is received clearly
- Gain an understanding of the dynamics of group communication
- Learn techniques for better listening and focusing for increased understanding
- Learn how to take notes quickly that can be utilized later
Building High Value Relationships
Building High Value Relationships is a course based on the evolving science of Emotional Intelligence (EQ). This course presents an understanding of the basic concepts, measures and practices involved in developing high amounts of personal emotional/relational intelligence in company managers and employees. The course presents the emotional competencies required of executives, managers, and workers in the new millennium in an organized way and provides a diagnostic for participants to measure and gain feedback on their emotional competencies. Having provided this information the course goes on to describe prescriptive strategies and actions that individuals can take to improve and “muscle build” their relationship development competencies in any area they desire.
(1.5 Days)
Audience: Any manager or employee that desires to build a high level of relational management and competency at work
Highlights:
- Understand the impacts on life and career of high/low levels of emotional intelligence
- Gain an understanding of the relationship of Intelligence (I.Q.), technical expertise, and Emotional Intelligence (E.Q.) in terms of benefiting an individual’s success
- Learn the factors that make up the emotional competencies (such as self awareness, self confidence, self control, commitment and integrity, communication and influence, adaptability and attitude)
- Understand how you score on each of the competencies, and how you can improve any you desire
- Gain an understanding of how to build and successfully manage relationships with boss, subordinates and peers.
- Develop a personal action plan to build consistently higher levels of relational ability in yourself and your organization or team (or family)
Personal Time Management
Personal Time Management is a course that helps every manager and employee get control of not over just his or her time, but of themselves. The course links proven time management techniques to individual performance goals set by the employee or their manager. The course begins with identifying the roles each employee or manger has and the short/long term goals for them as individuals related to each role. The course then provides a compendium of techniques that can be used to productively manage his/her time. Systems for prioritization, and cost benefit analysis are also included in the course. The course can cover the use of a personal time planner and/or the use of personal management database software or electronic planning tools (Palm Pilot, etc) if the company desires. (1/2 day)
Audience: Any manager or employee of the company
Highlights:
- Gain a perspective of the value of time and its relationship to personal success
- Understand how people commonly use and waste time and how to avoid “time (waster) traps”
- Learn to balance business and personal tasks and priorities and accomplish them all
- Learn a prioritization system to insure that you accomplish the most important things each day
- Learn the secrets of managing interruptions, phone calls, and unwanted communication
- Understand how to organize and mange your workspace to avoid clutter and focus your work for maximum productivity
Put it in Writing - Business Writing Skills
Put it is Writing is a workshop type of course that presents ideas and methods to improve writing skills in a business setting. The course begins with several personal diagnostics to inform the participant where their writing strengths and weaknesses are. The course then goes on to provide refresher type of information on spelling basics, punctuation, rules of grammar and other relevant “rules of the writing road”. The course then systematically provides instruction and practice in some basic tools for improving the writing of reports, letters, memos, and special correspondence. (1 day)
Audience: Any manager or employee who needs a “refresher in writing techniques, grammar, punctuation and form.
Highlights:
- Gain an understanding of the purpose of letters, e-mail, memos, reports and other specific writing media
- Learn (or relearn) the basic rules of punctuation, grammar and form
- Discern what should be put in writing and what should not
- Learn the steps in planning and formatting a document for an intended purpose
- Understand the rules of editing for content, layout, conciseness, style, grammar and clarity
- Learn the common stumbling blocks for business writing and how to overcome them
- Understand how your message will come across and how to write in language that is politically and socially correct
Team Leadership and Team Development Skills Courses
Managing the Journey to Team Success
Managing the Journey to Team Success is a workshop type of course built for managers or team leaders who are or will build and lead high performing teams. The course first provides a rationale for effective team leadership, and establishes how to use team mission, vision and goals as the focal point for team interaction. A teamwork diagnostic instrument and several group simulations provide high involvement and an understanding of each participant’s level of team leadership skills. Emphasis on team intra-communication, conflict resolution and team accountability complete this course. (1 Day)
Audience: managers, supervisors and team leaders
Highlights:
- Gain an understanding of what characterizes a high performing team and the benefits to the company and participating individuals
- Learn what inhibits team performance and how to remove these inhibitors
- Learn how to create a “positive mindset” for all team members regardless of past experiences in working with groups
- Learn how to identify, create and manage the essential elements of teamwork for your team or group
- Understand how to ensure that effective communication takes place in your team or group
- Learn how to use group problem solving to breakthrough problems and quickly implement new solutions that the group enthusiastically supports
- Learn how to mange and resolve conflict quickly with a proven 4 step method
Adventures in Teamwork
Adventures in Teamwork is a course for team members that can be used to train intact teams or employees who will be working on teams in the near future. The course first provides a rationale for effective teamwork, and concrete goals as the focal point for team interaction. A teamwork diagnostic instrument and several group simulations provide high involvement and an understanding of each participant’s level of team skills. The course then prescribes specifically how each participant can improve their teamwork. Strategies for conflict resolution and team accountability complete this course. (1 day)
Audience: employees who need to participate in teams of any kind
Highlights:
- Gain an understanding of what characterizes a high performing team and the benefits to the company and to you in participating
- Learn what inhibits your individual performance on a team and how to remove these inhibitors
- Learn how to maintain a “positive mindset” as a team member
- Learn how to effectively communicate with other team members and ensure that your voice is heard
- Learn how to use problem solving techniques to breakthrough problems and quickly implement new solutions that the entire group enthusiastically supports
- Learn how to resolve conflicts with other team members quickly with a proven 4 step method
Adventures in Teamwork II (High Challenge Ropes Course)
The Adventures in Teamwork II course is an outdoor experiential course that begins where indoor (academic) courses leave off. The course is an excellent follow up session or an experiential second day to OCG’s “Adventures in Teamwork” or “Managing the Journey to Team Success” courses. Participant’s self-esteem and confidence in themselves will explode as a result of an exciting action-filled day on a local ropes course. Experiential learning is a captivating and effective way to implement, reinforce and fine tune behaviors and strategies necessary for high performance teams. Usually done with the team leader and his/her intact team, the outdoor, action-oriented program gives the participants the experience of working as a team on concentrated exercises with professional coaching. (1 day)
Audience: Employees who need to participate in a team of any kind who have had an indoor “academic” teamwork course or module
Highlights:
- Gain experience in cooperation and team building skills
- Build trust and awareness of the value of others on the team
- Use team synergy to identify problems and build high quality solutions quickly
- Discover new methods for innovation and creativity
- Learn how to negotiate successfully and reach consensus
- Practice effective communication methods
- Discover your real value in any team situation and maximize your contribution to team goals
Sales and Service Courses
Capturing and Controlling Your Markets
Capturing and Controlling Your Markets is a grouping of modules that deal with selling and marketing. Together with pre-training, individual assessments, diagnostics and after-the-course coaching in the field this group of modules forms a highly tailorable curriculum adjustable to the needs of the company’s sales/marketing staff. The focus can be either fundamental selling basics or advanced material on strategic or consultative selling. Depending on the mixture, length and tailoring options selected the modules can include consultative selling techniques; in field assessments, observations and coaching of best practices; strategic account development; account retention; account management and tracking; managing and motivating a sales force; and practical negotiating skills. These modules can be combined and grouped into a comprehensive sales course or spread out over time to create an in-depth sales curriculum. (1-5 days)
Individual course modules:
- The Psychology of Selling (attitudes) (1 day)
- Strategic/Tactical Planning for the
Sales Professional (1 day)
- Advanced Selling Skills (1-2 days)
- Superior Sales Management (1 to 2 days)
- Practical Negotiating Sales Skills (1 day)
- Value Added Selling (1 day)
- SPIN Selling (2 days)
- Strategic Account Development (1 to 2 days)
- Internet Market Research (1 Day)
Audience: Beginning and experienced sales personnel and sales managers
Sales and Service Excellence
SSE is a unique course for experienced sales and field service personnel, which provides advanced selling skills and team building skills in the same course. Tailored to the individual business this course teaches sales and service personnel how to work together as a team to deliver maximum benefit to the client. The focus is on a consultative approach to understanding the clients business and objectives and continually presenting solutions as a consultant and business system advisor. The field service technician or telephone customer service role in relationship to sales is well defined and presented as a precursor to future customer sales. Also included in this course are modules on teamwork, communication, and new and innovative ways of thinking, telephone skills and management implementation tools. (4 days)
Audience: Sales personnel and field customer service representatives
Highlights:
- Gain an appreciation of how sales and service support each other as a team
- Learn basic sales skills (field service personnel)
- Learn basic customer support skills (sales personnel)
- Understand a system for follow up and communication that provides superior customer service
- Understand the importance of teamwork and how it can benefit the customer, the company and individual sales and service personnel
- Gain an understanding of customer needs and requirements throughout the customer life cycle (sales and service)
- Understand the roles that all parties play in the sales/service cycle and how to maximize teamwork leading to repeat business with customers.
Exceptional Customer Service
Exceptional Customer Service is a course that teaches the basics and beyond in what it takes to manage interaction with a customer (internal or external) and how to become a service legend. This high impact course provides solid skill practice in dealing with customers (both internal and external). Topics include: The how to’s of providing exceptional service, questioning & listening skills; note taking and record keeping; follow through; and strategies and techniques for handling both difficult and multiple customers. A half-day telephone skills module can be added if necessary. (1-1.5 days)
Audience: Front line and internal service personnel and company staff who provide support for front line personnel
Highlights:
- Understand what exceptional service is and how important it is to future business
- Understand how to identify how customers view your company’s service and what they expect
- Learn how to put into practice the techniques that world class service providers (Disney, Nordstrom, etc) use
- Learn simple but necessary techniques for follow through and follow up communication so that no customer communication gets lost or dropped
- Learn a simple system for note taking and record keeping that helps you develop a reputation as a master communicator
- Learn techniques used by the pros for handling difficult situations and customers with grace and style
- Learn how to handle multiple calls, customers and situations without losing your composure and accomplishing many things simultaneously
First Impressions
First Impressions is a shortened version of OCG’s “Exceptional Customer Service” course tailored for front line personnel. It is an intensive course that teaches how to achieve world-class front line service by identifying and executing on certain key elements of attitude and action. A separate customized version of this course can be used as a part of new employee orientation for communicating the service attitude and values of the company and how employees are expected to relate to customers (1/2 day)
Audience: Front line service personnel, employees dealing directly with customers and new employees needing an orientation to the company’s customer values and attitudes.
Highlights:
- Gain an understanding of the four types of service and how providing the highest level can benefit your company and you personally
- Gain an understanding of how service relates to the company’s products
- Understand how the customer sees your company and your service
- Identify who your customers are (internal and external to the company), how they see you, and what they expect from you in your role
- Understand how your service quality and that of co workers is interpreted by the customer
- Learn techniques for providing exceptional service that will make you valuable to an organization wherever you go in your career.
May I help you? – Great Telephone Skills
May I Help you is a course in providing both essential and exceptional skills. Great telephone skills are the key to quality first impressions and repeat business for your company. The quality of interactions with customers, suppliers and alliance partners on the telephone can be a company’s greatest asset, or biggest deterrent. The first time caller will quickly become the loyal life-long customer when they are greeted and treated with exceptional telephone skills. From the simplest of procedures, to high-powered handling, the participant will come away with the skills needed to carry your company through the next millennium and beyond.
(1/2 - 1 Day)
Audience: telephone sales and service personnel, and front office, receptionists and anyone interfacing continually with customers, key suppliers and employees by telephone
Highlights:
- Learn how to make a great first impression on the telephone
- Learn a quick note taking technique that lets you really listen and capture the essential information from the person on the phone
- Gain an understanding of what customers look for from people doing business successfully by telephone
- Learn methods for follow through that guarantee that no communication balls will ever be dropped
- Discover how to develop repore with anyone within the first 90 seconds of talking with them on the phone
- Learn methods for handling irate or difficult persons on the phone and how to turn them into supporters and advocates for your company
Organizational Development Courses
The Architects of Business
The Architects of Business is a two-part course, which prepares the manager, trainer or administrator to become his or her own in-house organizational consultant. In part one of the course the course participants learn the components of a dynamic organizational model developed by studying some of the nation’s most successful businesses. Each participant then uses the model to diagnose a particular organizational unit (a division, department or business unit). On the second day (approximately two weeks later) participants are grouped and share the data they gathered with others. Using group synergy each individual gets feedback on his or her analysis and organizational diagnosis. The course culminates in prescriptive action plans for organizational improvement and an understanding of the impacts of major change on people and how to lead them through a major transition. (1 or 2 days)
Audience: managers and employees going through (or about to go through) a major organizational transition such as a reorganization, merger, acquisition or turnaround
Highlights:
- Develop an understanding of the leadership dynamics required for transitioning a company through a major change effort
- Understand the dynamics of organizational resistance to change
- and how to overcome it
- Learn a model of business performance that can be used for organizational diagnosis and improvement planning
- Gain an understanding of the psychological principles of human motivation and learn how to use this knowledge in motivating people to high performance
Breakthrough! Thinking
Breakthrough! Thinking is a dynamic, fun and stimulating course that deals with the need and practice of breaking old outmoded thinking habits (that all of us have) and replacing them with new more creative, positive and productive thinking skills. The course centers on developing, individually and collectively, three strategic mindsets: 1) Accepting change (instead of fighting it); 2) Creating the future (instead of reacting to it); and 3) Giving your best (instead of hedging your resources). This course is highly interactive and is great for building a new, creative, energetic mindset among employees in start up organizations, turnaround organizations or organization with a strong “status quo” mentality. It is also a great “front end” for developing the right mindset for any kind of change or quality improvement program (1 Day)
Audience: Any manager or employee who is (or soon to be) involved in a major quality improvement, reorganization, or reengineering program
Highlights:
- Gain an understanding of the three mindsets and related practices of successful change agents
- Understand why organizational resistance to change is so high and how to turn resistance energy into creative energy
- Gain understanding the interrelationships in any process
- Learn how to quickly describe a current process and find and eliminate unneeded process steps (and gain commitment for it)
- Learn how to do value added flow analysis to identify value added steps in a process and how to cut the time of any process by a minimum of 50%
- Understand and apply the Action Method™ strategy for implementing and following through on process improvement recommendations to insure implementation of your process /quality improvement efforts
Breakthrough Process Improvement
Breakthrough Process Improvement is a course in the technical aspects of quality improvement. It specifically teaches quality improvement methods and processes and the statistics and quantifiable measures supporting these systems. Through the participant’s use of an engaging company simulation, this two-day workshop presents a five-phase model for (continuous or rapid) quality improvement of a product or service. It can be applied at the team, business unit or large organizational level. The strategies presented can be applied as a stand-alone approach to quality improvement or can be integrated. The course can be oriented to the Deming method, the Crosby method or the Kaizen method depending on the desires of the company. This course usually follows or is combined with an attitudinal course such as OCG’s “Breakthrough Thinking” course, which develops a creative/innovative, an open mindset prior to getting into the process methods of this course.
Audience: Any manager or employee who is (or soon to be) involved in a major quality improvement, reorganization, or reengineering program
Highlights:
- Gain an understanding of the traditional methods of quality improvement by experts like Deming, Crosby, etc.
- Learn how to identify the ideal candidate process for improvement
- Learn how to identify, select and organize the appropriate project improvement team (PIT)
- Utilize the tools and techniques of the selected quality methodology to focus on an actual company improvement or reengineering project and work through the process in a practice setting
- Understand how to monitor progress on a P.I. effort and how to report quantifiable results
Creating the Should Be: Effective Problem Solving and Decision Making
Creating the Should Be is a hands-on course in practical problem solving methods that begins with an interesting premise - participants defining what they want to create, rather than what they want to “go away.” By beginning with the result in mind participants create a lot of positive energy and creativity in approaching how they will get to where they want to be. Along the way by developing a tolerance for ambiguity, and following a structured approach managers and associates learn to quickly solve (and keep solved) any problem thus eventually creating the results they want. Contained within the course is a “mini – course” in ethical decision-making, which links cognitive thinking and “gut feeling” together to aid in making the best decisions possible. This course can be tailored to focus on specific company or department problems as case studies. (1 day)
Audience: Any manager, employee or project team member who needs a structured approach to problem solving and decision-making
Highlights:
- Learn to use a process to uncover the “root cause” of any problem quickly so that you attack the right cause instead of a surface symptom
- Learn to use standard techniques (brainstorming, Pareto analysis, cost benefit analysis, Ishikawa diagramming, etc) to identify, quantify and select the best alternative solution to any problem
- Use a proven 4 step method to plan and communicate the implementation of action plans resulting from the problem solving effort
- Discover a practical decision making model that combines cognitive thinking with emotional “gut” feelings and results in superior decisions that satisfy the heart and the mind.
- Utilize a foolproof method of follow up analysis to insure your solution is being implemented and getting results
Fantastic Facilitation / Making Effective Presentations
The Fantastic Facilitation /Making Effective Presentations course is actually two different versions of the same core course. One version (“Fantastic facilitation”) deals with providing high quality facilitation in a training/teaching or coaching situation. The other version (“Making Effective Presentations”) deals with making different types of presentations in common business situations (sales, marketing, reporting, leading meetings and presenting information) this course (in the respective version) is for anyone who has to make a presentation or provide training within the company.
Both versions deal with planning, organizing and preparing presentations; presentation and delivery techniques; the use of audiovisuals; personal appearance and presence, and many speaker/trainer “tricks of the trade”. The course includes the use of a presentation “kit” which is utilized in the course and provides tools for subsequent use after the course. In a building block fashion each participant prepares and delivers/facilitates three presentations on topics of their own choosing while being videotaped. A critique of each presentation by the group and the instructor provides personalized feedback. (2 days)
Audience: Anyone who must make a presentation or provide training or facilitation within a business setting
Highlights:
Learn how the pros:
- Identify and dimension their topic of presentation and the goal of expected
- Analyze their audience to learn what they know already and what they need to know
- Perform key activities before the presentation to prepare the audience to receive their message
- Make great first impressions
- Overcome stage freight and anxiety
- Plan out their presentation using a proven structure
- Move the audience to take a predetermined action
- Manage their personal appearance and presence to appear as a professional
- Prepare visual materials and use media to support their presentations
- Perform key follow up activities after the presentation to insure intended outcomes take place
The B E S T Connection:
For additional information about B E S T, its programs and services, or references please contact:
William Prouty, CLU RHU CBC CEC MBA PhD
Phone (951) 301-0605 Fax (951) 301-0606
Skype acct - williamprouty
Email: wprouty@aol.com
Mail to: B E S T, P.O. Box 989, Sun City, CA 92586-0989
…Taking Business and Workforce Education to the Next BEST Level
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